Data-driven Enterprise Change is Possible!

Change saturation is real. Employees experience an overwhelming amount of change and that can result in change fatigue and attrition. It’s important for leaders to have visibility to the changes that employees are experiencing to make informed, strategic decisions. By investing in change management software and a Change Management Center of Excellence (CoE), companies can have insight to concurrent changes, interdependencies, and lessons learned to minimize employee burnout and costly mistakes.

Data is key!

Consistent, concurrent, company-wide changes are the norm for organizations which means leaders have a greater need for visibility of change. For example, a company may have rolled out new healthcare policies and standards and other strategic, planned projects, while also having to implement remote work. Companies like ChangeSync are helping equip companies with tools that store stakeholder, project, and change information that provide real-time reporting on change. Tracking this change-related data helps leaders answer these questions and more:

• What are all of the major changes across my organization?

• What are the interdependencies between the projects?

• Are employees experiencing change fatigue?

• Is the organization ready to launch another enterprise-wide change?
  

This knowledge helps companies practice strategic, data-driven change management.

A Center of Excellence (CoE) can combat change fatigue

Historically, change management practitioners were assigned one project and only interested in the data analytics for that project. This can result in blind spots when projects intersect and an inability to know if the organization is ready to take on additional change. Change Management Centers of Excellence (CoE) are improving upon the siloed way of managing change by helping an organization…

• Track lessons learned from past projects

• Monitor interdependencies and concurrent change

• Provide enterprise-wide change reporting

• Inform decision-making on future projects

Additionally, a Change Management CoE can help combat change fatigue by getting a pulse on employee sentiment via surveys. Having an understanding of employee sentiment can strengthen an OCMer’s change playbook with insight such as:

• “Did we send too many emails?”

• “Did we engage in ways that are meaningful to these groups?”

• “Was the sentiment lower than expected on that initiative?”

Another way to monitor engagement is through completion metrics. These metrics can highlight if users are engaging with new initiatives because if not, maybe it’s not the best time to add yet another new, costly thing that they won’t engage with! ChangeSync is helping companies track and report on sentiment data and completion metrics in real-time and in meaningful ways. By monitoring trends from change data, organizational change management consultants are better equipped to inform future change strategies and avoid making costly mistakes. OCMers can also grant access to change management-related data to people outside of the change management team because after all, we are all responsible for change!

A Change Management CoE paired with Change Management software can equip leaders with the information that they need to avoid being blindsided by change and to make informed, strategic decisions. Change is the responsibility of all of us—not just change management consultants—and a Change Management CoE; change management data tools make data-driven change possible for everyone!

Contact ChangeStaffing for help with investing in change management software and a Change Management Center of Excellence (CoE)!

A very special thank you to Eddi Trevizo, CXO of ChangeSync, for her thought leadership and for collaborating with us on this blog.

Written by Kylette Harrison